network MONITORING & SupPort

Basic

Business Lite

Standard

1–10 Users

Response Time: Next Business Day (48–72 hrs)
Support Hours: Business Hours Only (8x5)
Monitoring: Alert-based Only
Critical issues: Best Effort

Standard

Business Lite

Standard

10–25 Users

Response Time: Next Business Day (24–48 hrs)
Support Hours: Business Hours Only (8x5)
Monitoring: Alert-based Only
Critical issues: Best Effort

Business Lite

Business Lite

Business Lite

25–50 Users

Response Time:
- Critical: 4–8 Hours
- Standard: 1 Business Day
Support Hours: 8x5
Monitoring: Basic Proactive Alerts
Remote Support Included

Business Core

Enterprise Lite

Business Lite

50–100 Users

Response Time:
- Critical: 1–4 hours
- High: same day
Support Hours: Extended 8x6 or 12x5
Monitoring: 24/7 Alerting
Escalation Path Included

Enterprise Lite

Enterprise Lite

Enterprise Lite

100–150 Users

Response Time:
- Critical: 30–60 Minutes
- High: 2–4 Hours
Support Hours: 16x7 or 24/7 on-call
Monitoring: Fully Managed 24/7
Proactive Remediation Included

Enterprise Core

Enterprise Lite

Enterprise Lite

150–200 Users

Response Time:
- Critical: 15–30 Minutes
- High: 1–2 Hours
Support hours: 24/7/365
Monitoring: Real-Time Managed Operations
Incident Response Included
Optional Onsite Dispatch SLA